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MANAGER, CUSTOMER ADVOCATE C&C

Guadalajara, México

Postulate

Description

Leads a team of Customer Advocates who handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues. Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers. Serves as customer advocate for customers. Interacts with customers demonstrating the highest degree of courtesy and professionalism to resolve issues, providing service/support in ONE interaction (aka First Contact Resolution). Leverage various tools & technologies to provide support and effortless experience to customers (external and/or internal). Stays current on new and changing tools and technology both used and sold by AT&T. Serves as a Trusted Advisor to provide support to customers (external or internal) on matters spanning products & services, billing, orders, complaints, and/or other customer requests. Serves as a customer advocate for international customers. Applies customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.

Recommends credit limits, handles special credit arrangements, and problem collection accounts. Oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and application of collection procedures. Leads the analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures

Qualifications

- Supervisory Experience over cross-functional teams
- Analytical and critical thinking
- Flexible and adaptable
- Ability to work flexible schedule as per business needs

- Supervisory Experience over cross-functional teams
- Fluent in English and Spanish (read/write/speak)
- Communicate effectively, both oral and written
- Proficiency working with Outlook, Excel, PowerPoint and Word.
- Analytical and critical thinking
- Flexible and adaptable, working in an ever changing environment
- Ability to work flexible schedule as per business needs
ID de la oferta 2011854 Fecha de publicación 05/22/2020

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