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Bilingual Customer Care Specialist - Claims & Risks

Azcapotzalco, Distrito Federal, México

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Description

Responsible for processing, billing, collecting, and secure process for damage claims. Initiates and receives written and telephone communications in connection with collection of unpaid bills and attention to requisitons into the systems.

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not
limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1) Handles telephone customer contacts concerning claims.
2) Handles high volume of detailed paper work such as damage reports, case folders, claims bills, investigative data given by
the Claims Investigators, data necessary for statistical report to supervisor, monthly reports, vouchers and office logs reflecting
status of claim, i.e.,
open/closed collection matters.
3) Maintains files of damage done by particular contractors/individuals and other statistical data.
4) Posts payments, computes and quotes balance to public.
5) Prepares and mails checks for settlement.
6) Wears a headset.
7) Receives instructions/assignments from a number of management employees.
8) Works on a job with much emphasis on accuracy and timeliness.
9) Works independently with little supervision.


Qualifications

High School Diploma
Customer Experience Assessment-Service (CEA-Service) Required
Customer Service Assessment - AT&T Entertainment Group - Service Required
Customer Service Assessment : Collections Module Required
Customer Service Assessment : Core/Service Module Required
Excel Skills Test (EST) May be Required
Typing Skills Test - Level 1 (TST Lvl 1) May be Required
Typing Skills Test - Level 2 (TST Lvl 2) May be Required
Word Skills Test (WST) May be Required

ID de la oferta 1965328 Fecha de publicación 12/23/2019

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