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Show Your Talents. Aumenta Tus Aptitudes.

Bilingual Customer Credit Analyst

Azcapotzalco, México


At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career. 

As a Customer Credit Analyst, you play a critical role in getting customers connected to new services and protecting revenue losses.  Partnering with our U.S.-based sales teams – and occasionally with the end user directly – you’ll review customer credit files and existing account activity to make approval decisions for new service activations.  We’ll rely on your analysis to spot trends and make sound business decisions that protect the company and our customers from revenue losses associated with fraud and non-payment.

You will need to be available to work from our office for a 40-hour shift during our hours of operation – Monday to Saturday, 7:00 to 23:00 CST.  In exchange, we offer:

  • Salary – MXN 21,800 per month
  • Vouchers
  • Savings Fund
  • SGMM
  • Christmas Bonus (after 30 days)

To succeed in this role, you’ll need excellent communication skills, the ability to navigate a Windows-based PC, and be able to assess trends and patterns while adhering to policies and best practices.  The right candidate will have:

  • Excellent verbal and written English proficiency. 
  • 2 years of related experience – customer service, billing, collections, loss prevention.
  • The ability to communicate effectively with customers, employees, and all levels of management via telephone, chat, email, and in-person.
  • Experience using a Windows-based PC.
  • High school education (some college is a bonus).

Ready to join #VidaEnATT?  Apply today. 

ID de la oferta 2146487I Fecha de publicación 08/12/2021

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