Around here, technology is second nature. Big ideas and new innovations aren’t just part of our history, we bring them to life every day in ways that keep millions connected to their favorite apps, entertainment, news, friends and family, and well… daily life. That’s where you come in, making sure our customers can tackle everything from viral video uploads to social chats, and find out on their commute to work who’s moving to the next round in their favorite reality show. All with a seamless experience.
We’re only scratching the surface when we’re talking troubleshooting uploading pet pics and swiping right. You’ll find yourself working with our technology teams and engineers to improve the experience for everyone. Think updating knowledge bases for global support teams, flagging technical issues and testing software updates, or making sure your teammates know the latest smartwatch requires a few tweaks to work best with our network.

Who makes a great fit for the role? There are a few must-haves:
• Advanced English Fluency to engage with U.S. customers and read, write, and understand technical documentation.
• Curiosity about technology. If you’ve ever clicked 20 links deep in a wiki article and come out an engineering expert, let’s chat.
• Communication skills to effectively work with everyone from budding social stars to CEOs urgently needing their email to work.
• Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).

• Qualified applicants will have a mix of experience or education in Level 1 or 2 technical or help desk support, computer sciences, customer services or other relevant knowledge. 

There’s more than a paycheck in it for the right candidate.  Our compensation package includes:

• Base Salary: MXN $26,466

• Grocery voucher MXN $2,918

• Restaurant voucher MXN $1,912

• Medical Insurance

• Saving Fund

• 50% discount on five lines of AT&T Wireless service.

• Vacation days, plus three personal days, life insurance, onsite medical and more.

• Paid starting from your first day of training, including benefits.

• Daycare discounts with participating child-care centers.

• Work from Home Support Allowance

Our center operates from 7:00 am to 9:15 pm CST Monday to Sunday, requiring flexibility in scheduling. 
In order to be considered for remote work accommodations you must have a suitable space to work and a minimum 20 Mbps internet connection.

Since Day 1 you will have a hybrid week, where you will be required to be trained/work at the office and your home.

5 working days + 2 resting days. Days off assigned based on business needs and performance

Call Center will be open from 07:00 – 21:15 hrs and adapt to Daylight Saving Time when applicable

When will training take place?

If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. mobile

Is this a Work from Home Job?

No, this not a Work from Home role but may require Work from Home based on business needs.  We will advise you whether you will train or work from home, office, or a mixture of both.  You will need to confirm you are flexible to train and work at home during the application and interview process.  AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

What should my availability be?

This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

Ready to join the #LifeAtATT? Apply today!