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Show Your Talents. Aumenta Tus Aptitudes.

Bilingual Technical Support

Azcapotzalco, México


Around here, technology is second nature. Big ideas and new innovations aren’t just part of our history, we bring them to life every day in ways that keep millions connected to their favorite apps, entertainment, news, friends and family, and well… daily life. That’s where you come in, making sure our customers can tackle everything from viral video uploads to social chats, and find out on their commute to work who’s moving to the next round in their favorite reality show. All with a seamless experience.
We’re only scratching the surface when we’re talking troubleshooting uploading pet pics and swiping right. You’ll find yourself working with our technology teams and engineers to improve the experience for everyone. Think updating knowledge bases for global support teams, flagging technical issues and testing software updates, or making sure your teammates know the latest smartwatch requires a few tweaks to work best with our network.

Who makes a great fit for the role? There are a few must-haves:
• Advanced English Fluency to engage with U.S. customers and read, write, and understand technical documentation.
• Curiosity about technology. If you’ve ever clicked 20 links deep in a wiki article and come out an engineering expert, let’s chat.
• Communication skills to effectively work with everyone from budding social stars to CEOs urgently needing their email to work.
• Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).

Qualified applicants will have a mix of experience or education in Level 1 or 2 technical or help desk support, computer sciences, customer services or other relevant knowledge. Our center operates 7am to 9:15pm CST seven days a week, requiring flexibility in scheduling. In return, we offer the option to work from home the majority of your work shift (3-4 days a week) and the flexibility to help you work around life’s obligations.

In order to be considered for remote work accommodations you must have a suitable space to work and a minimum 20 Mbps internet connection.

There’s more than a paycheck in it for the right candidate.  Our compensation package includes:

  • Base Salary: MXN $26,466
  • Grocery voucher MXN $2,680
  • Restaurant voucher MXN $1,761
  • Medical Insurance
  • Saving Fund
  • 50% discount on five lines of AT&T Wireless service.
  • Vacation days, plus three personal days, life insurance, onsite medical and more.
  • Paid starting from your first day of training, including benefits.
  • Daycare discounts with participating child-care centers.
  • Work from Home Support Allowance

Ready to step into a future with AT&T? Apply today!

ID de la oferta 2202751I Fecha de publicación 01/11/2022

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