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SR. ASSOCIATE, CONTRACT / OFFER SUPPORT

Azcapotzalco, Distrito Federal, México

Postulate

Description

This is a revenue-generating, client facing position with expert consulting experience. The primary purpose is to build and maintain strong client relationships in support of Colocation Ecosystem contracts (Hosting). Additionally, employees in this position will be responsible for strategically aligning technology and service in support of client business goals and objectives, to ensure that the company is delivering true business value to its clients, and to effectively preserve and increase/ improve the revenue stream.

Responsible for consistently servicing multiple, large client contracts simultaneously. Defines, manages, and exceeds client expectations by identifying operational needs and providing solutions which drive customer satisfaction, optimize end user experience and maximize profitability. Servicing will include understanding client contract terms/services. Entering client requests via partner portals. Employees will be working with partners to ensure implementation of services contracted. Employees will be entering requests on clients behalf within our partner portals. Contracts consist of Colocation Ecosystem contracts (Hosting) and the required support provided will be reading contracts and understanding terms of contracts. The operational needs consist of Day 2 operational support and require working with client to ensure all requests are handled and completed.

Qualifications

Typically 5-10 years of experience in technical product support, direct account management, sales and negotiation. Should have a broad based experience in datacenters and content delivery, managing clients using multiple partner portals
ID de la oferta 2006465 Fecha de publicación 02/07/2020

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