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Sr Billing Specialist

Azcapotzalco, México


At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.   

Contributes work to one or more billing areas and or process improvement efforts to deliver effectiveness and accuracy in billing information. Works on implementation of billing system solutions and new features. May perform one or more of the following billing operations functions.- system solution design, strategy, vendor management, feature testing, quality assurance, data requests, business case, data gathering, customer experience or others.

Job Contribution:
Works with limited supervision, follows established procedures and serves as a team member for projects.
Facilitates end to end customer billing processes, including bill verification, tax/tariff rate changes, invoice tracking/resolution with internal/external suppliers, error management and correction, customer/bill investigation and inquiry processes. Evaluates financial/economic analysis of new/existing vendor relationships throughout billing process (invoicing, Collecting etc.). The contract negotiation for pricing for Billing Services, terms and conditions on the relationship and the daily management of supplier compliance to those obligations. Manages control and forecasting of billing expenses and industry studies to support current/future planning regarding vendor/internal relationships or others.

Job Requirements

  • Flexible, able to react appropriately and figure out a way to proceed in an each individual case basis while securing smooth communication with all stakeholders to foster case resolution.
  • Client relationship management & previous customer facing experience
  • Previous knowledge in contracts/provisioning/ordering/billing systems. 
  • Strong Organizational skills that allows multitasking without losing track of cases while keeping their audience engaged and secure follow up from all relevant stakeholders
  • Analytical / trouble shooting to define attention to detail, process oriented
  • Billing background & strong previous customer facing experience
  • Preferred advanced Excel skills (Pivot tables, VLookup, Macros knowledge)

Applications Knowledge:

  • MS Teams and Office
  • Power BI Desirable"

“Ready to join the #LifeAtATT? Apply today!

ID de la oferta 2152330I Fecha de publicación 09/22/2021

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