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Show Your Talents. Aumenta Tus Aptitudes.


Estado de México, México



Responsible for coordinating course delivery and/or delivering instruction to management and non- management employees on tasks, policies and procedures associated with specific job titles. Instructional subject matter varies according to the needs of the client, involves specific skill sets and utilizes various instructional techniques.
Participates in client discussions to determine training needs. May be responsible for vendor coordination and negotiations for external training programs. May coordinate with internal clients and instructors to deliver internal training programs. May be required to provide instruction to external customers on the use of various equipment, products or services. Instructional responsibilities may include training service representatives in the handling of customer contacts involving customer records, service order negotiation, product sales and service, and credit collections work. Responsibilities also may include training network personnel in subject matter related to network engineering, outside plant, cable placement and repair, provisioning and maintenance, central office operations, and premises installation and repair. May be required to maintain training labs and/or provide classroom support to ensure materials, equipment, etc. are in place for training sessions. May lead courses for a variety of clients, conducts performance reviews, administers progressive discipline, partners with clients to achieve common revenue/service goals and works closely with design personnel to develop and maintain course materials. May facilitate courses to develop 1st and 2nd level manager skill sets in engagement, planning, performance management, customer attentiveness, delegation, diversity, attendance management, communication skills and labor relations. May provide feedback on instructor delivery, content or other aspects of a training course. May conduct train-the-trainer sessions for other instructors and provide coaching to students and employees on creating development plans and monitoring progress.


Key Competencies and Skills:
• Fluent in English and Spanish (read/write/speak)
• Communicate effectively, both oral and written
• Proficiency working with Outlook, Excel, PowerPoint and Word.
• Analytical and critical thinking
• Flexible and adaptable, working in an ever changing environment
• Ability to work flexible schedule as per business needs
Education and Qualifications:
• Call center Experience
• Preferable Learning and Development Experience
Additional Information:
• BPS results for the past 6 months (if applicable for current role)
• Perfect Attendance
• Show commitment to Compliance: i.e. SPFT / Completed Audits / Audits compliance
• No ”Limited” Rate on the last Appraisal results
• No COBC / Suspension / Integrity issues in the last 12 months
• At least 6 months in current position
• Not to be currently applying for any other position

ID de la oferta 1958403 Fecha de publicación 01/25/2020

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