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Sr. Specialist, Technical Support

Estado de Mexico
Mexico

Postúlate

Show Your Talents

Aumenta Tus Aptitudes.

En AT&T nos preocupamos por nuestros clientes, nuestros asociados, nuestro negocio y el futuro de nuestras comunidades.

Julia — M&P Manager, Apoyo Corporativo

“Tenemos la oportunidad de impactor en todos los niveles y nos divertimos en el proceso.”

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career. 

The Sr. Specialist, Technical Support will be responsible of

- Ensure the stability and integrity of the network. Proactive in identifying, investigating and resolving technical incidents and problems and restoring service by managing incidents to resolution.

- Focuses on support for high complexity incidents and maintains the networking environmental and monitoring equipment.
-Ensure that assigned infrastructure is configured, installed, tested and operational.
-Provide networking support which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for networking operations and related infrastructure, hardware, software, and communication links (participate with the installation, monitoring, maintenance, support, and optimization of all network).
-Analyze and resolve network hardware and software problems.
-Oversee new and existing equipment, hardware, and software upgrades.
-Interact with vendor to secure network products and services.
-Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
-Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
-Take full ownership for managing the incident to resolution.
-Plan, design, and develop networks across the INTL organization.


Requirements:

-Degree in computer science or related field.
CCNA,CCNP or relevant qualification preferred.
-Experience in implementing, administering and troubleshooting network infrastructure devices : routers, switches, firewall, wireless access points, controllers, and monitoring applications (such as SolarWinds).
-Experience in incident management, service request management and problem solving.

Skills:
-Ability to communicate effectively and build relationships to understand requirements.
-Able to conduct research into networking issues and products as required.
-Highly self-motivated and directed, with keen attention to detail.

Ready to join the #LifeAtATT? Apply today!




ID de la oferta 2230219I-2 Fecha de publicación 06/13/2022

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