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Solve problems and support customers.
Comparte tu talento para negociar.

Bilingual Customer Service Representative, Credit & Collections

Guadalajara, México

Overview

This is your chance to connect to global customers (in English and Spanish) and drive them to success. Answer billing questions, help them with service issues and upgrade their current products and solutions – all while protecting the company’s assets.

Skills

  • Bilingual Spanish and English talents

    Connect with business and consumer customers all across the U.S.

  • High School completion or 1 year of experience

    Rely on training and your own background to resolve customer issues in one interaction.

  • Confidence in working with computers

    Research late payments using Windows PCs.

  • Service knowledge

    Promote our products, handle complaints and find solutions to negotiate payments and billing.

  • Relationship-building skills

    Advise customers on their financial situations and establish payment plans.

Salary

MXN$: $16,200 PER
MONTH

Overall compensation includes 16,200.00 MXN, plus vouchers and meal coupons.

AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.

Perks

  • Time off

    Take three personal days off, in addition to vacation time.

  • Life insurance

    Get covered with benefits that go above and beyond labor law standards.

  • Medical service

    It’s easier than ever to take care of yourself with on-site support.

  • Full-paid training

    Learn the skills you need to succeed – and get paid doing it.

  • Transportation

    Complimentary rides are available to help you get to work.

  • Child care discounts

    We partner with two nurseries so you have one less thing to worry about.

  • Exclusive discounts

    Get 50% off five AT&T wireless lines.

  • Direct employment with AT&T

    Work for a global leader that supports you.

Frequently Asked Questions

  • How long does the hiring process take?

    Once you’ve been selected, it takes an average of three weeks to be onboarded.

  • What are the call center hours?

    Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. We are closed on Sunday. Your work schedule may be any time during operating hours and will include two days off each week – Sunday and one weekday.

  • What should my availability be?

    This position requires you to be available to work any shift during the call center operating hours, including Saturdays, Sundays and holidays.

  • How flexible is my schedule?

    Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.

  • Is training paid?

    Absolutely – with benefits too.

  • When will training take place?

    If hired, you will first attend a mandatory training class for an average of seven weeks, Monday-Saturday from 8 a.m. to 5:30 p.m. The attendance policy during training is an aggressive point system, which prohibits absences.

Bilingual Customer Service Representative, Credit & Collections

Guadalajara, México

Delivering best-in-class service is just the beginning. As a Bilingual Customer Service Representative, Credit & Collections, you’ll be part of a team of professionals dedicated to keeping our customers connected.

Help customers manage various services (DIRECTV, Lan Line, Cell Phone, Internet). Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources. Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints. Provide premier customer service by working with various groups for billing, message, and issue resolutions. Advance your skill set by working in one or more of the multiple queues over various customer contact channels.                            

You should be able to show:

  • Ability to deal with a variety of customers.
  • Ability to explain and sustain different charges on bills.
  • Ability to create a sense of urgency on our customers to help them get current on their accounts.
  • Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers.  take notes and create rapport with customers at the same time
  • Build relationships and retain the customer
  • Resolve the customer’s issue while on the phone
  • Need to be creative and innovative

To be successful working on our Credit and Collections team, you’ll need to:

• Have effective communication and negotiation skills, being able to overcome objections and find solutions. 

• Be capable of managing to a variety of customer emotions and requirements.

• Establish positive relationships with customers during every interaction. 

• Listen, respond, and resolve consistently on every call throughout your shift.

• Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone. 

Qualified candidates must meet the following requirements for the position:

• Advanced Conversational English to converse seamlessly with U.S. customers.

• Personal Computer experience with Microsoft Windows and Office.

• High school completion or one year of customer service.

• Ability to work anytime during operating hours with two days off per week; we operate 7am to 9:15 pm Monday to Saturday. 

• Previous experience in billing, collections, or similar roles is highly desired.

What’s in it for you? Start with the paycheck! Our monthly compensation package is:

• Base Salary: MXN$16,200

• Grocery voucher MXN $2,680

• Restaurant voucher MXN $1,761

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

• 50% discount on five lines of AT&T Wireless service.

• Vacation days, plus three personal days, life insurance, onsite medical and more.

• Paid starting from your first day of training, including benefits.

• Daycare discounts with participating child care centers.

• Work from Home Support Allowance.

Your health and safety are a top priority.  All interviews are being conducted virtually, and all employees may be required to work/train from our office location or remotely, depending on the needs of the business.  AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

As a result of COVID-19 Contingency circumstances, we are requesting our candidates to confirm their availability to train/work remotely. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. This is a TEMPORARY measure, once the health authorities confirm the contingency measures changes, you should be available to work at our office location based on business unit needs. The change to permanent telework, in its case, will be in accordance with applicable Legal Regulations.

Ready to take our service to the next level? Apply today.


ID de la oferta 2140428I
Fecha de publicación 08/26/2021 Aplicar
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