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Solve problems and support customers.
Comparte tu talento para negociar.

Bilingual Customer Service Representative, Credit & Collections

Guadalajara, México


This is your chance to connect to global customers (in English and Spanish) and drive them to success. Answer billing questions, help them with service issues and upgrade their current products and solutions – all while protecting the company’s assets.


  • Bilingual Spanish and English talents

    Connect with business and consumer customers all across the U.S.

  • High School completion or 1 year of experience

    Rely on training and your own background to resolve customer issues in one interaction.

  • Confidence in working with computers

    Research late payments using Windows PCs.

  • Service knowledge

    Promote our products, handle complaints and find solutions to negotiate payments and billing.

  • Relationship-building skills

    Advise customers on their financial situations and establish payment plans.


MXN$: $16,200 PER

Overall compensation includes 16,200.00 MXN, plus vouchers and meal coupons.

AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.


  • Time off

    Take three personal days off, in addition to vacation time.

  • Life insurance

    Get covered with benefits that go above and beyond labor law standards.

  • Medical service

    It’s easier than ever to take care of yourself with on-site support.

  • Full-paid training

    Learn the skills you need to succeed – and get paid doing it.

  • Transportation

    Complimentary rides are available to help you get to work.

  • Child care discounts

    We partner with two nurseries so you have one less thing to worry about.

  • Exclusive discounts

    Get 50% off five AT&T wireless lines.

  • Direct employment with AT&T

    Work for a global leader that supports you.

Frequently Asked Questions

  • How long does the hiring process take?

    Once you’ve been selected, it takes an average of three weeks to be onboarded.

  • What are the call center hours?

    Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. We are closed on Sunday. Your work schedule may be any time during operating hours and will include two days off each week – Sunday and one weekday.

  • What should my availability be?

    This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

  • How flexible is my schedule?

    Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.

  • Is training paid?

    Absolutely – with benefits too.

  • When will training take place?

    If hired, you will first attend a mandatory training class for an average of seven weeks, Monday-Saturday from 8 a.m. to 5:30 p.m. The attendance policy during training is an aggressive point system, which prohibits absences.

Bilingual Customer Service Representative, Credit & Collections

Guadalajara, México

Delivering best-in-class service is just the beginning.  As a Bilingual Credit & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. 

Working in one of the most advanced contact centers in the world, you’ll play a vital role in shaping the customer experience.  While working with customers to bring overdue accounts current, we’ll also rely on you to provide top-notch service.  You’ll connect customers with the answers they need on everything from common billing questions and service issues to upgrades on their current products and solutions.  We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

You  should be able to show:
Ability to deal with a variety of customers.
Ability to explain and sustain different charges on bills.
Ability to create a sense of urgency on our customers to help them get current on their accounts.
Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers.  take notes and create rapport with customers at the same time
Build relationships and retain the customer
Resolve the customer’s issue while on the phone to completion
your entire shift.
Need to be creative and innovative

 If Required you should be willing to work from home. For this you need to secure you have an appropriate space at home to work, steady cellphone signal and a consistent internet connection.

Necessary skills
1. Positive Service Orientation
2. Effective Communication & Responsiveness
3. Negotiating and Overcoming Objectives
4. Knowledge of Computers & Technology
5. Following Policies & Procedures
6. Problem Solving & Learning Orientation

Qualified candidate profile:

Advanced Conversational English proficiency to communicate effectively
Experience using a personal computer and Microsoft Office products is a must
High school completion or one year of customer service, billing or collections experience preferred
Previous work in billing, collections or similar roles is an advantage.

Schedule flexibility: Our centers operate Monday through Sunday from 7am to 9:15pm. Your work schedule may be any time during operating hours and will provide two days off each week.

What’s in it for you? Start with the paycheck! Our monthly compensation package is MXN$21,024.51
Base Monthly Salary: MXN$16,200 (48 hrs p/week)
Grocery card MXN $2,680.25
Restaurant card MXN $2,144.26

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
50% discount on five lines of AT&T Wireless service
Vacation days, plus three personal days, life insurance, onsite medical and more.
Paid starting from your first day of training, including benefits
If you have kids, you can also enjoy daycare discounts with one daycare we’ve partnered with.

Ready to take our service to the next level?  Apply today.

ID de la oferta 2024401I-M
Fecha de publicación 07/16/2020 Aplicar
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