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Bilingual Collections Representative - Guadalajara

Guadalajara, México

Postúlate

resolve

Conectarse con Nuestros Clientes y Negociar Pagos.

Trabajar con los clientes es gratificante ya que encuentro alegría en ayudar a los demás. Con las herramientas que AT&T nos ha brindado, hemos ayudado a nuestros clientes a estar conectados.

Juan — Representante Bilingüe de Servicio al Cliente

Crédito y Cobranzas

Protege los activos de la empresa con un equipo que valora tu integridad.

Why AT&T

Whether they’re speaking Spanish or English, we want customers to get the most out of every service and product we have to offer. You'll take the lead at the front-line of our company identifying sales opportunities and offering customized solutions—all while providing excellent service for millions of new and existing customers.

Skills

  • Advanced Bilingual
    Spanish and English

    Interact seamlessly with business and consumer customers across the U.S. with advanced English fluency and comprehension.

  • Negotiate disputes
    with confidence

    Promote our products, resolve issues and find solutions that benefit both parties, all while providing a great customer experience.

  • Experience working
    with computers

    Research accounts, products and services, while being able to work independently using a Windows-based PC.

  • Relationship-building
    skills

    Advise customers on their financial situations and establish payment plans – experience with collections is a plus.

  • Excel in customer
    service

    Rely on training and your own background to resolve customer issues in one interaction.

Job Overview

Answer your calling and take the lead at our company. As a member of our Call Center team, you’ll work at the center of the action and redefine how customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

Delivering best-in-class service is just the beginning. As a Bilingual Customer Service Representative, Credit & Collections, you’ll be part of a team of professionals dedicated to keeping our customers connected.

Help customers manage various services (DIRECTV, Lan Line, Cell Phone, Internet). Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources. Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints. Provide premier customer service by working with various groups for billing, message, and issue resolutions. Advance your skill set by working in one or more of the multiple queues over various customer contact channels.                            


To be successful working on our Credit and Collections team, you’ll need to:

• Have effective communication and negotiation skills, being able to overcome objections and find solutions. 

• Be capable of managing to a variety of customer emotions and requirements.

• Establish positive relationships with customers during every interaction. 

• Listen, respond, and resolve consistently on every call throughout your shift.

• Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone. 

Qualified candidates must meet the following requirements for the position:

• Advanced Conversational English to converse seamlessly with U.S. customers.

• Personal Computer experience with Microsoft Windows and Office.

• High school completion or one year of customer service.

• Ability to work anytime during operating hours with two days off per week; we operate 7am to 9:15 pm Monday to Saturday. 

• Previous experience in billing, collections, or similar roles is highly desired.

What’s in it for you? Start with the paycheck! Our monthly compensation package is:

• Base Salary: MXN$18,225

• Grocery voucher MXN $2,918

• Restaurant voucher MXN $1,912

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

New! Hospitalization indemnity and Funeral Insurance

• 50% discount on five lines of AT&T Wireless service.

• Vacation days, plus three personal days, life insurance, onsite medical and more.

• Paid starting from your first day of training, including benefits.

• Daycare discounts with participating child care centers.

• Work from Home Support Allowance.

When will training take place?

If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home,AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.mobile

Is this a Work from Home Job?

No, this not a Work from Home role but may require Work from Home based on business needs.  We will advise you whether you will train or work from home, office, or a mixture of both.  You will need to confirm you are flexible to train and work at home during the application and interview process.  AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

What should my availability be?

This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

Ready to join the #LifeAtATT? Apply today.




ID de la oferta 2233645I Fecha de publicación 07/01/2022
Aplicar

Salary

MXN$: $18,225 per month

Overall compensation includes $18,225 MXN, plus vouchers and meal coupons.

AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Take three personal days off, in addition to vacation time.

Time Off

Medical
Service

Complimentary rides are available to help you get to work.

Transportation

Get 50% off five AT&T wireless lines.

Exclusive
Discounts

Get covered with benefits that go above and beyond labor law standards.

Life Insurance

Learn the skills you need to succeed — and get paid doing it.

Full-paid
Training

We partner with two nurseries so you have one less thing to worry about.

Child Care
Discounts

Work for a global leader that supports you.

Direct
Employment
with AT&T

Applicant experience

  • Status updates

    Calendar Icon

    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

    Email Icon

    Check your email regularly for any follow-ups.

    Don't forget SPAM folders!

  • Interview

    Hand Icon

    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Apply.

Two

Complete online assessments and video interview.

Three

Hiring Manager interview and call simulation.

Four

English assessment.

Five

Pre-employment onboarding (background check and hiring documentation).

Six

Offer and Hire.

Frequently Asked Questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

Once you’ve been selected, it takes an average of three weeks to be onboarded.

If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.

No, this not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.

This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.

Absolutely – with benefits too.

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los valores por los que vivimos.

  • Sé Honesto

    Haz lo correcto.

  • Piensa en Grande

    Sé el primero en innovar.

  • Persigue la Excelencia

    Todos los días.

  • Sé Creativo

    Da más de lo que se espera.

  • Defiende la Igualdad

    Que tus acciones hablen por ti.

  • Acepta la Libertad

    Mantente diverso.

  • Haz la Diferencia

    Impacta tu mundo.

  • Apoya

    Mantente presente cuando tus clientes y compañeros lo necesiten.

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