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Show Your Talents. Aumenta Tus Aptitudes.

SR. ASSOCIATE, NETWORK OPERATIONS

México

Postulate

At AT&T, we bring the world together with technology in ways you never imagined. Whether it’s your next big idea or the newest innovation, we’re looking for people like you to lead the way. Your creative solutions could impact innovations across telecommunications, high-speed Internet and pay TV. It’s an opportunity to combine your passions for entertainment, media and technology to transform our company and your career. Step into a future with AT&T. 

Your role as a Senior Associate in Network Operations will work closely with AT&T work centers, service lines, partners, and other providers to drive solutions to AT&T service assurance related issues. You will facilitate communications to internal teams, including customer management and senior level, regarding the status, next steps and resolution summaries for large impacting outages.

Key Roles & Responsibilities:

  • Drive multiple recovery teams and ensure progress, assist with any escalation or additional resources if needed
  • Build positive relationships with equipment and service vendors
  • Deliver service level reporting to clients on performance
  • Respond and implement client requests
  • Inform clients regarding network outages and how it could disrupt their operations until resolved
  • Act on clients’ behalf in managing network incidents

What you need to be successful:

  • Ability to multi-task, manage multiple network requests and multiple recovery teams
  • Able to perform carrier management, escalation, and coordination with different carriers, LEC for early resolution of Circuit Issues
  • High-level knowledge about networking products, preferably AT&T service lines and products
  • Proven experience with ITIL Framework Awareness
  • Excellent verbal and written forms of communication, including English
  • Availability to work in 24/7 rotating shifts
  • CCNA Certification preferred.

Ready to join the #LifeAtATT? Apply today!


ID de la oferta 2171220I-1 Fecha de publicación 01/13/2022

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