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Bilingual Collections & Customer Service Representative

Naucalpan de Juárez, México

Postúlate

support

Únete a nosotros y encuentra infinitas formas de conectarte con nuestros clientes y hacer avanzar al mundo.

Crédito y Cobranza

Headset

Como representante bilingüe en el centro de llamadas de crédito y cobranza, mantendrás a nuestros clientes conectados. Brindarás una experiencia positiva mientras trabajas con los clientes para poner al día sus cuentas vencidas. Cuando nuestros clientes necesiten respuestas, les brindarás excelente servicio al cliente, empatía y soluciones innovadoras, creando una experiencia excepcional con AT&T.

Ventas

Headset

Como representante bilingüe en el centro de llamadas de ventas, tomarás la iniciativa en la asistencia al frente de nuestra empresa al identificar oportunidades de ventas y ofrecer soluciones personalizadas, todo mientras brindas un excelente servicio a millones de clientes. Tus recomendaciones y experiencia garantizarán que los clientes aprovechen al máximo la tecnología que aman.

Soporte Técnico

Headset

Como representante bilingüe en el centro de llamadas de soporte técnico, conocerás el panorama técnico. Prepárate para brindar el mejor servicio de su clase mientras ayudas a los clientes a aprovechar al máximo la tecnología que aman. Una actitud positiva y el deseo de mantenerse al día con los últimos dispositivos y tecnología te prepararán para brindar soluciones innovadoras que satisfagan las necesidades de los clientes.

Crédito y Cobranza

Ventas

Soporte Técnico

Call Center

Usa tus habilidades de servicio al cliente para brindarles a las personas el poder de conectarse.

Call Center

Sé la voz de una empresa global y pon a trabajar tus habilidades de servicio al cliente.

Como parte de un equipo mundial, tendrás la oportunidad de brindar un excelente servicio al cliente y accederás a un sinfín de oportunidades para desarrollar tu carrera laboral.

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Tus habilidades son

  • Trabajar con calma y positividad al estar en situaciones de presión
  • Tener una mentalidad orientada a la solución
  • Experiencia en tecnología, e interés en aprender sobre nuevas tecnologías
  • Comunicación clara y eficaz.
Male employee with headset on and smiling

Estás preparado para

  • Asistir de 6 a 8 semanas (pueden existir variaciones) de capacitación remunerada a tiempo completo
  • Ser flexible con tu horario laboral en función de las necesidades del negocio
  • Promocionar y vender productos y servicios de AT&T con entusiasmo y persuasión
  • Siempre poner a los clientes primero
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Cuentas con

  • Nivel de Inglés y español fluido para interactuar con clientes en EE. UU.
  • Certificado de preparatoria o GED
  • Mínimo un año de experiencia en un puesto similar
  • Conocimiento/experiencia usando computadoras y aplicaciones de Windows
Female employee with headset on and smiling

Tus habilidades son

Male employee with headset on and smiling

Estás preparado para

Male employee with headset on looking at a smartphone

Cuentas con

Job Overview

Job Description:

What you’ll do:

  • Have effective communication and negotiation skills, being able to overcome objections and find solutions.
  • Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
  • Effective win - win negotiation on overdue account payments
  • General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
  • Listen, respond, and resolve consistently on every call throughout your shift.
  • Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

What you’ll bring:

  • Available to be selected now and schedule your START DATE on June 2024!
  • Advanced Conversational English to converse seamlessly with U.S. customers.
  • Personal Computer experience with Microsoft Windows and Office.
  • Previous experience in customer care, billing, collections, or similar roles is highly desired.
  • Ability to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
  • Ability to work in the office 100% of the time 

Changing the speed of business comes with many rewards –starting with your paycheck:

  • Monthly Base Salary: MXN$18,225 (before Taxes)
  • Monthly Grocery vouchers MXN $1,519 every 14 days
  • Monthly Restaurant vouchers MXN $1,216 every 14 days

Once you’re a part of the team, you’ll gain some amazing perks and benefits including:

  • Life Insurance
  • Vacation days, plus three personal days, onsite medical and more.
  • 50% discount on five lines of AT&T Wireless service.
  • Paid starting from your first day of training, including some benefits like meal and grocery vouchers.      
  • Training Payment & Expectations
  • Full payment and benefits start since your day-1-training. You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

Work From Home?
This is not a Work from Home role.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! 

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



ID de la oferta R-14219 Fecha de publicación 03/06/2024
Aplicar

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation starting from the first day of training. It really does pay to be on our team.

Compensation and Paid Training

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy. You’ll have access to onsite medical, life insurance and optional insurance coverages for you and your family

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Applicant experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

    Pen on Paper Icon

    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.

  • Interview

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    Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.

One

Review this page and make sure this role is what you would expect.

Two

Complete online application.

Three

Interview with a Staffing Manager and complete initial skill assessment.

Four

Interview with a Hiring Manager and complete a call simulation and skill validation.

Five

Begin pre-employment onboarding with a background check, English assessment and supplying required hiring documents.

Six

Sign your contract.

Frequently Asked Questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

Once you’ve been selected, it is typically three to five weeks to be onboarded and start.

If hired, you’ll attend a fully paid, mandatory training class. Be prepared to attend 100% of your training at the office during your first three months though there may be situations that require training at home. For any training at your home, AT&T will provide the necessary equipment (computer and mobile phone) during your first few days of training, and you will need to provide a suitable workspace with stable internet connection and cell phone signal. All equipment must be back transported home in secure and private transportation of your choice. After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors that include operations needs, facility capacity, and overall performance.

This is not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

This position requires you to be available to work any shift during the call center operating hours, including weekends and holidays.

Schedules are based on performance, seniority, and the operating hours of your site. Starting out, you should expect most roles will require working later shifts, weekends, and holidays for the first several months.

Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

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los valores por los que vivimos.

  • Sé Honesto

    Haz lo correcto.

  • Piensa en Grande

    Sé el primero en innovar.

  • Persigue la Excelencia

    Todos los días.

  • Sé Creativo

    Da más de lo que se espera.

  • Defiende la Igualdad

    Que tus acciones hablen por ti.

  • Acepta la Libertad

    Mantente diverso.

  • Haz la Diferencia

    Impacta tu mundo.

  • Apoya

    Mantente presente cuando tus clientes y compañeros lo necesiten.

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