Bilingual Loss Prevention Representative

This is NOT a remote position.

At AT&T we're redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives, and allow millions to share the stories and experiences that matter.

As a Bilingual Loss Prevention Representative, you will:

-Play a critical role in connecting customers to new services and protecting revenue losses. Partnering with our U.S.-based sales teams -and occasionally with the end user directly-.

-You’ll review customer credit files and existing account activity to make approval decisions for new service activations.

-We’ll rely on your analysis to spot trends and make sound business decisions that protect the company and our customers from revenue losses associated with fraud and non-payment.

Requirements for this opportunity:

- Native / Bilingual Proficiency- highly fluent (native) in English comprehension, speaking and writing.

- High school education (some college is a bonus).

- 2 years of related experience customer service, billing, collections, loss prevention.

- The ability to communicate effectively with customers, employees, and all levels of management via telephone, chat, email, and in-person.

- Experience using a Windows-based PC.

You will need to be available to work from our office in Toreo, Naucalpan for a 40-hour shift during our hours of operation – Monday to Saturday, 08:30 AM-07:30 PM. In exchange, we offer:

- Monthly gross salary MXN $24,300 MXN before taxes.

- Monthly Grocery Vouchers MXN $3,166

- Monthly Restaurant vouchers MXN $2,534

- Life Insurance

- 13% Saving Fund

- Medical Insurance

- 30 days of Christmas Bonus

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

ID de la oferta R-103982 Fecha de publicación 03/13/2026