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Bilingual Sales & Customer Care Representative - Online Hiring Event

Naucalpan de Juárez, México

Postúlate

support

Únete a nosotros y encuentra infinitas formas de conectarte con nuestros clientes y hacer avanzar al mundo.

Ventas

Headset

Como representante bilingüe en el centro de llamadas de ventas, tomarás la iniciativa en la asistencia al frente de nuestra empresa al identificar oportunidades de ventas y ofrecer soluciones personalizadas, todo mientras brindas un excelente servicio a millones de clientes. Tus recomendaciones y experiencia garantizarán que los clientes aprovechen al máximo la tecnología que aman.

Soporte Técnico

Headset

Como representante bilingüe en el centro de llamadas de soporte técnico, conocerás el panorama técnico. Prepárate para brindar el mejor servicio de su clase mientras ayudas a los clientes a aprovechar al máximo la tecnología que aman. Una actitud positiva y el deseo de mantenerse al día con los últimos dispositivos y tecnología te prepararán para brindar soluciones innovadoras que satisfagan las necesidades de los clientes.

Crédito y Cobranza

Headset

Como representante bilingüe en el centro de llamadas de crédito y cobranza, mantendrás a nuestros clientes conectados. Brindarás una experiencia positiva mientras trabajas con los clientes para poner al día sus cuentas vencidas. Cuando nuestros clientes necesiten respuestas, les brindarás excelente servicio al cliente, empatía y soluciones innovadoras, creando una experiencia excepcional con AT&T.

Ventas

Soporte Técnico

Crédito y Cobranza

Call Center

Usa tus habilidades de servicio al cliente para brindarles a las personas el poder de conectarse.

Call Center

Sé la voz de una empresa global y pon a trabajar tus habilidades de servicio al cliente.

Como parte de un equipo mundial, tendrás la oportunidad de brindar un excelente servicio al cliente y accederás a un sinfín de oportunidades para desarrollar tu carrera laboral.

Female employee holding cellphone while smiling

Tus habilidades son

  • Trabajar con calma y positividad al estar en situaciones de presión
  • Tener una mentalidad orientada a la solución
  • Experiencia en tecnología, e interés en aprender sobre nuevas tecnologías
  • Comunicación clara y eficaz.
Male employee with headset on and smiling

Estás preparado para

  • Asistir de 6 a 8 semanas (pueden existir variaciones) de capacitación remunerada a tiempo completo
  • Ser flexible con tu horario laboral en función de las necesidades del negocio
  • Promocionar y vender productos y servicios de AT&T con entusiasmo y persuasión
  • Siempre poner a los clientes primero
Male employee with arms crossed and smiling

Cuentas con

  • Nivel de Inglés y español fluido para interactuar con clientes en EE. UU.
  • Certificado de preparatoria o GED
  • Mínimo un año de experiencia en un puesto similar
  • Conocimiento/experiencia usando computadoras y aplicaciones de Windows
Female employee with headset on and smiling

Tus habilidades son

Male employee with headset on and smiling

Estás preparado para

Male employee with headset on looking at a smartphone

Cuentas con

Job Overview

Job Description:

Join AT&T in 2025! SAVE the date to connect to our online Hiring event on Thursday Augst December 10th! This is your opportunity to be selected and secure your job as a future voice of AT&T – a global leader in communications and technology!

Apply to get registered to our event and receive the link to join our event at any time you are available from 9:00 am to 5:00 pm and get selected!

Jobs available are for Inbound Bilingual Sales & Sr Customer Care Jobs. Offering unmatched service is rewarding in many ways, starting with an enhanced salary.

  • For the sales job: Monthly Base Salary: MXN$20,775 (before Taxes) plus an average monthly bonus of MXN $8,000, when you meet your sales and service targets.
  • For the Customer Care job: Fixed based salary.
  • All jobs include:
  • Monthly Grocery vouchers MXN $1,519 every 14 days
  • Monthly Restaurant vouchers MXN $1,216 every 14 days
  • Life Insurance
  • 15 days of Christmas Bonus
  • Vacation days, plus three personal days, onsite medical and more.
  • 50% discount on five lines of AT&T Wireless service.
  • Paid training starting from the first day.

What you’ll bring:
Available to start on September 2025.
Advanced Conversational English to converse seamlessly with U.S. customers.
Previous experience in sales or customer care, billing, collections, or similar roles is highly desired.
Ability to train/work 40 hours per week during operation hours from 7:00 am to 6:15 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)
Ability to work in the office 100% of the time.

SAVE your place in AT&T! We are already open for 2025, but the seats are limited so apply NOW, get selected in November and start in January 2025.

What you’ll do:

  • Provide customer service & billing support, solve any issue related with a customer´s account.
  • Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
  • Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
  • Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
  • Type of sales: Upgrades, package change, adding new services, plan change

Is it a remote job? This is NOT a remote job.  This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process.  We do NOT currently offer remote or hybrid job opportunities.  

Connect with your future today.  Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.



ID de la oferta R-78557 Fecha de publicación 08/08/2025
Aplicar

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation starting from the first day of training. It really does pay to be on our team.

Compensation and Paid Training

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy. You’ll have access to onsite medical, life insurance and optional insurance coverages for you and your family

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Applicant experience

  • Status updates

    Calendar Icon

    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

    Email Icon

    Check your email regularly for any follow-ups.

  • Pass assessment

    Pen on Paper Icon

    You may have to pass an assessment before moving on to the next step.

  • First attempt

    Clock Icon

    If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.

  • Interview

    Hand Icon

    Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.

One

Review this page and make sure this role is what you would expect.

Two

Complete online application.

Three

Interview with a Staffing Manager and complete initial skill assessment.

Four

Interview with a Hiring Manager and complete a call simulation and skill validation.

Five

Begin pre-employment onboarding with a background check, English assessment and supplying required hiring documents.

Six

Sign your contract.

Frequently Asked Questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

Once you’ve been selected, it is typically three to five weeks to be onboarded and start.

If hired, you’ll attend a fully paid, mandatory training class. Be prepared to attend 100% of your training at the office during your first three months though there may be situations that require training at home. For any training at your home, AT&T will provide the necessary equipment (computer and mobile phone) during your first few days of training, and you will need to provide a suitable workspace with stable internet connection and cell phone signal. All equipment must be back transported home in secure and private transportation of your choice. After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors that include operations needs, facility capacity, and overall performance.

This is not a Work From Home role. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.

This position requires you to be available to work any shift during the call center operating hours, including weekends and holidays.

Schedules are based on performance, seniority, and the operating hours of your site. Starting out, you should expect most roles will require working later shifts, weekends, and holidays for the first several months.

Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

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